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Frequently Asked Questions
What are are your
cleaning procedures?
All equipment
is sprayed down and disinfected after every party and open
jump session with a
medical grade cleaner. We use a fogger to apply the product,
which allows us to treat all surfaces of the equipment. Once
the equipment is fogged, it is left on to air dry.
How do I schedule a party with
Bella's Bouncies?
It's easy!
You can click on the availability button on the left, stop
in at one of our locations, or
give us a call at 847-546-7000 and we'd be happy to help you
reserve your special day and time!
Is a deposit required?
A 50% non-refundable deposit is required to reserve your
party. The balance is due and payable on the day of your
party.
What if I need to reschedule or cancel my party?
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15+ days prior to party - We will apply your deposit
to your new date.
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6-14 days prior to your party - You will lose your
deposit. A new deposit will be required to hold your new
date. If we are able to rebook your party time slot, we will
apply your deposit towards a new date.
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0-5 days prior to your party - You are responsible for
100% of the party price. You will lose your deposit. A new
deposit will be required to hold your new date. If we are
able to rebook your party time slot, we will apply your
deposit towards a new date.
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Remember deposits are non-refundable (no exceptions).
What forms of payment are accepted?
For your convenience we accept cash, Visa, MasterCard,
Discover and Amex. Sorry, no checks!!
How many guests can I invite?
You may invite up to 25 children for a private party.
What if I have more than the number of guests for my party?
We ask that you limit your guest list to as close to 25
children as possible.
Is there an additional charge for siblings, parents, and/or
caregivers?
There is no additional charge for parents or
caregivers. Other children would need to pay the $13 charge
if the amount exceeds the party total.
What time should my guests and I arrive at the party?
To allow our staff sufficient time to clean and sanitize
the equipment in between events, all parties are scheduled for
2 hours in the party/cake room and 90 minutes in the jump
room.
You get the full 90 minutes of continuous play in the jump
room and use of the party room. The party host/hostess can
come in 15 minutes prior to the start of the party to setup,
and stay 15 minutes after the end of the party to clean up.
Anyone arriving more than 15 minutes prior to the start of
their scheduled time will not be admitted into the facility.
i.e. you reserve the jump room from 3:00pm-4:30pm, you can
arrive at 2:45pm to setup your party room and you have until
4:45pm to pack up any leftover food and gifts.
Do I need to stay at the party?
The party host is required to stay at the party. Other
adults are also welcome to stay and enjoy the fun, or they
can leave their emergency contact info with the party
host/hostess and come back at the end of the party.
It's the
party host's responsibility to supervise their guests,
making sure they follow the safety rules as posted.
Is each guest, including adults, required to have a
completed/signed waiver?
For insurance purposes, all guests must have a waiver
completed and signed by a parent/guardian. For your
convenience, family members aged 17 years or younger may be
included on the same waiver.
Are socks required?
For guest safety and enjoyment, socks are required to
play on the inflatables. Socks can be purchased at the front
desk should you forget them.
Will Bella's Bouncies provide supervision in the play area
(s)?
No, parents are the operators of the inflatables and are
responsible for making sure their children are following the
safety rules.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or
other motion limiting medical device (splint, sling, or
brace) will not be permitted to participate on the
inflatables. While we welcome them to attend the party and
will not charge for their attendance, they will be
prohibited from playing on the inflatables.
Can I spend more than the designated play time in the
inflatable area?
Yes you can, but it depends on which time slot you
reserve. Generally during the week we have more flexibility
than on the weekends. Contact us to discuss extending your
party times. There is an additional $50 charge for each
additional 30 minutes you would like.
Do we have to move from one room to the other during the party?
No, we give you 90 minutes in both the jump room and
the party/cake room plus an additional 15 minutes before and
after to setup and clean up. You can go back and forth as often as
you like.
Can I use my own decorations and/or paper products in the
party room?
You're welcome to use your own decorations and/or paper
products in the party room. To preserve the integrity of our
party rooms, we do not permit wall or ceiling decorations,
streamers, silly string, confetti, glitter or pinatas.
Are gratuities (tips) included?
No, but these
guys and gals work hard to make sure your party is a
success. So show them you appreciate their help if you are
happy with their service.
When should I order pizza, beverages, goodie bags, & other
options?
We ask that you order pizza, goodie bags, ice
cream, etc. at least two-three days prior to the start of your
party. We can typically accommodate requests within two
days of your event, but not always. Also, because grown-ups
love pizza too, don't forget to order additional pizza
just for them.
Can I bring my own food, drinks, cake, etc. to my party?
We only allow outside food and beverages at our Lake
Villa location. You can bring any food item you like, or we
can order them for you. The choice is up to you. Each party
room has a refrigerator, freezer and microwave. You must
supply your own plates, napkins, cutlery, serving utensils,
etc for any food you bring in. No coolers are allowed. Alcohol is not permitted at
Bella's Bouncies.
Can I bring my own goodie bags?
You are welcome to bring your own, or you can purchase
ours.
Are there any additional items I need to bring to the party?
If you will be bringing a cake (NO SMASH CAKES), please bring a serving
knife, plates, candles, and a lighter (no matches please).
For your convenience, we also have candles and socks
available for purchase.
What additional charges
are there?
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Excessive cleaning fees starting at $25. What could lead
to an excessive cleaning fee? Any food/drinks found in the
jump room and in the inflatables, using a smash cake,
cake/frosting all over the floor in the party room are a few
examples.
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Not vacating your
party room and/or jump room on time will result in a charge
of $25 for every 5 minutes after your end time, unless
arranged ahead of time.
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Damage to
equipment due to improper use. Charged based on repair
company charges to us.
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